Personally I care about customer service more than anything else.
Any top source on here is providing us with quality gear, so what it really comes down to beyond having the product you’re looking for, is the customer service they provide. This includes their T/A (the issue isn’t the speed itself, it’s living up to what you advertise - if you advertise a month t/a, that’s what should be expected by your customers, and if you advertise 2 day t/a, that’s what should be expected by your customers) but also extends to things such as basic communication, tracking, updates, rectifying mistakes, taking ownership for mistakes, reships, etc.
If your source says they provide a 5-7 day t/a and you can’t get them to respond to your messages after 10-14 days without a pack (double their advertised t/a) that’s a fucking issue and you should be filing a source complaint.
Now, if your source says they provide a 5-7 day t/a and you get a prompt response explaining the situation, apologizing, owning that it was their fault, and offering credit/extras for their mistake, that’s no problem and you as a customer should be completely understanding.
Additionally, if a source has outstanding orders that haven’t been delivered in their advertised t/a, and that source is still accepting new orders, that’s the biggest problem of all. Even more so if the people who ordered aren’t receiving their packs in the order which they were placed (say someone ordered on 1/1/20 and didn’t get their pack yet, but somebody who ordered on 1/10/20 got theirs) that just shows the source is incredibly disorganized and is focusing entirely on making $ than they are providing quality service or running a respectable business.
On the flip side, if a source has outstanding orders that haven’t been delivered in their advertised t/a, and that source immediately closes shop, reaches out to the customers missing their orders, and doesn’t open back up until they’re 100% caught up on every single order they’re behind on, that’s no problem and you as a customer should be completely understanding.
It’s all about how the source deals with errors and mistakes on their end. They’re bound to happen, no doubt, and just as long as the source does things right, apologizes, gives compensation, closes shop, etc. and doesn’t keep making the same mistakes over and over and over again we as customers should be cool about it.
I’ve had a pack take like triple if not quadruple the advertised time before, but the source answered me every single time I reached out, explained it all in detail, apologized profusely and offered compensation for the delays. Never posted a complaint or even a review because I knew the source (first time order with them) did everything in their power to make things right. That’s all I could ask for as a customer. Now, if that source was leaving me for days without a response, didn’t take ownership, didn’t apologize, blamed me for “EXPECTIN DA AMAZON T/A” and didn’t offer compensation, I would have absolutely posted a source complaint. It’s not the errors/mistakes that are a big deal, it’s how they’re dealt with once they occur.