If it’s an international order I’m gonna assume these guys are just ordering through Dragon Ordinance or Purple Panda.
Both DO and PP have webstores.
I love ordering from sellers that run webstores, I detest going back and forth through email, it’s a pain in the ass.
Everything runs slower with regards to international orders, just place your order, pay an amount your willing to lose and forget about it, it will show up in 3-5 weeks, if it doesn’t, then start the process of asking questions.
If you have the emails of your transactions, payment with BTC, acceptance of payment, then you’ve done everything you can, now just wait.
My recent international package from another seller took 6.5 weeks to show up, I thought it was lost, had a customs sticker on it, I assume it was held up thanks to Donnie boys hard on for china.
One more thing, I wouldn’t assume sellers placing international orders for us can always track a package, they could possibly be the dark as to where your package is and unable to provide an ETA.