[Source] Steroidify - Your Official Pharma Distributor since 2008

[Steroidify Rep]

It’s been 8 days since I got the notice of shipment and tracking number, and above you noted that this isn’t normal for you, and it’s definitely not ever been my experience before, so am I being unfair to let the community know about it, or are we all just here to help you and not each other?

I’m very sorry for the inconvenience to you, of letting other people know how my experience with you is going, if it isn’t too much trouble, I’ll let them know when it’s cleared up.

I first didn't understand that it was within our policies, which are based on notice of shipment. Also, I thought our customer service was a bit slow to reply to your ticket, which is obviously not the case, and I sided with you, as I normally do. I've been an iron guy myself for a few decades and have been in your shoes many times. I do get it...

After speaking with my colleague and getting a better understanding of the situation and that you got a prompt reply on a weekend, which doesn't always happen (my colleagues are people like you and me, with families, children and need time off too), I came here and explained our policies to you.

It's not an inconvenience by any means. You have your points and I bring ours, as a company. And BTW, our arguments and policies are well written in our FAQ section and I encourage everyone to read them before making a purchase.

Steroidify - Official PHARMA Worldwide Distributor since 2008

pharmacom, pharmacom labs, pharmacomstore, buy pharmacom, steroidify

steroidify.com

I honestly hope that you receive your package in the next few days and delays, if any, are minimal. But this thread will always be open for you or anyone else to narrate your experiences with us. We've been on SST for many many years and I don't really recall any complaints. Those reading will be able to judge and hopefully will help them decide to order from us or a different company. That's how a free market works.

I certainly commend you on being polite thru the entire thing. I truly appreciate that.

The ball is in your court now, it seems, and I'll leave you to it.

 

[Juicy250488]

I first didn't understand that it was within our policies, which are based on notice of shipment. Also, I thought our customer service was a bit slow to reply to your ticket, which is obviously not the case, and I sided with you, as I normally do. I've been an iron guy myself for a few decades and have been in your shoes many times. I do get it...

After speaking with my colleague and getting a better understanding of the situation and that you got a prompt reply on a weekend, which doesn't always happen (my colleagues are people like you and me, with families, children and need time off too), I came here and explained our policies to you.

It's not an inconvenience by any means. You have your points and I bring ours, as a company. And BTW, our arguments and policies are well written in our FAQ section and I encourage everyone to read them before making a purchase.

Steroidify - Official PHARMA Worldwide Distributor since 2008

pharmacom, pharmacom labs, pharmacomstore, buy pharmacom, steroidify

steroidify.com

I honestly hope that you receive your package in the next few days and delays, if any, are minimal. But this thread will always be open for you or anyone else to narrate your experiences with us. We've been on SST for many many years and I don't really recall any complaints. Those reading will be able to judge and hopefully will help them decide to order from us or a different company. That's how a free market works.

I certainly commend you on being polite thru the entire thing. I truly appreciate that.

The ball is in your court now, it seems, and I'll leave you to it.

I just looked and it actually took exactly 40 hours to respond to the ticket, it was AFTER I posted on here, actually pretty quickly after, so I assume positing here brought it to someone’s attention. Just to be clear. It was not 24 hours.

 

[Steroidify Rep]

I just looked and it actually took exactly 40 hours to respond to the ticket, it was AFTER I posted on here, actually pretty quickly after, so I assume positing here brought it to someone’s attention. Just to be clear. It was not 24 hours.

It was a weekend, right?
We reply in one business day max.
I forwarded your order ID immediately after you provided it here on Saturday 20th. My colleague from customer service replied rather quickly.
Just to be clear, tickets open on Fridays usually get a reply by Monday morning. This means one business day. You got a reply on Saturday, the very next day.
Time zone is a factor as well.
Of course, once I bring it to the team as a "public complaint", the attention shifts to it. Normal and expected.
Point is: as of today, there's been no delay yet. Our reply was on expected window and shipment still is, although I do believe it will be delayed by a few days.
It is what it is, though. Apparently you only dealt with sources replying to tickets in a couple of hours max and packages were arriving in 2-3 days after payment.
It's understandable that responses in one business day and shipments a tad slower are not good enough for you. This is quite fair.
I could even use a cliché and tell you that these are sensitive packages, there's security measures involved, this is not Amazon, etc... But clichés are annoying.

Have a good day.

 

[domestic gear]

hi

 

[Juicy250488]

Day 10 since the order was marked as shipped, tracking number still hasn’t gone active, I’ve been given a coupon code for 20% off using their international warehouses. How hard can it be to communicate to a warehouse and get them to drop Superdrol Dbol and test prop in the mail?

 

[Steroidify Rep]

Prepping For Summer? How About 45% OFF?

Breaking News!! Introducing Summer Discounts.



35% OFF Promocode: PHLSUMMER23
45% OFF Promocode: ALLSUMMER23

Direct Link to Promo:

BREAKING NEWS: INTRODUCING SUMMER DISCOUNTS - UP TO 45% OFF!

pharmacom, pharmacom labs, pharmacomstore, buy pharmacom, steroidify

tinyurl.com

 

[CaffeineandKilos]

Still no activation or movement on tracking, no resolution except for wait and see. 14 days now on a domestic order. They Could have fixed this very easily but instead I’m just sitting and waiting for them To fix this though their vast network of “guys that carry 30+ packs a day” To the carrier. Having shipped a few things In my time, I know when something is on its way, or just hasn’t been dropped off. Get it together.

Pack probably is lost in the back of some guys car and no one wants to own up to it... Simply needs a reship at this point

 

[Steroidify Rep]

Simply needs a reship at this point

Steroidify - Official PHARMA Worldwide Distributor since 2008

pharmacom, pharmacom labs, pharmacomstore, buy pharmacom, steroidify

steroidify.com

Steroidify - Official PHARMA Worldwide Distributor since 2008

pharmacom, pharmacom labs, pharmacomstore, buy pharmacom, steroidify

steroidify.com

 

[Juicy250488]

Pack probably is lost in the back of some guys car and no one wants to own up to it... Simply needs a reship at this point

Yeah I still got nothing from these people but a “sorry” and “just wait and see.” Coupon codes don’t help when you have over$450 worth of undelivered goods “waiting and seeing” What happens, like I’m going to give them MORE money right now. If this hadn’t been my first try with this source And I’d had a positive experience in the past this would have been different, this is getting egregious. Obviously I was correct there was a problem when I first contacted them about it, and they have been slow as hell to solve it. I’ll update here when and if it ever gets resolved but for now I’m out almost $500 and all I’ve gotten is excuses.

 

[Deleted member 21405]

Yeah I still got nothing from these people but a “sorry” and “just wait and see.” Coupon codes don’t help when you have over$450 worth of undelivered goods “waiting and seeing” What happens, like I’m going to give them MORE money right now. If this hadn’t been my first try with this source And I’d had a positive experience in the past this would have been different, this is getting egregious. Obviously I was correct there was a problem when I first contacted them about it, and they have been slow as hell to solve it. I’ll update here when and if it ever gets resolved but for now I’m out almost $500 and all I’ve gotten is excuses.

He sounds like an arrogant prick too. Imagine the money he's losing from not taking care of your order because of the public display of his inability to handle your order and his bad attitude towards you about it.

Are the mods aware of this situation?

 

[Juicy250488]

He sounds like an arrogant prick too. Imagine the money he's losing from not taking care of your order because of the public display of his inability to handle your order and his bad attitude towards you about it.

Are the mods aware of this situation?

I’m not sure mods even get involved in stuff like this, evidently steroidify’s policy is to wait 30 days before doing anything, even with domestic orders. I’ve never waited longer than a week for a domestic order from any source, and I’ve never had a problem on over 10 years with any other source here going all the way back to the Reddit days. I’m not a chronic complainer, I’ve actually never had to complain about any source, but cmon why even call yourself domestic if you have no ability to communicate with your vast array of dudes that ship 30 packages a day (their words) and solve problems in a timely fashion? What a bunch of amateurs

 

[Steroidify Rep]

He sounds like an arrogant prick too. Imagine the money he's losing from not taking care of your order because of the public display of his inability to handle your order and his bad attitude towards you about it.

Please explain where I or any of my colleagues mistreated Mr. Juicy.
His order is delayed. I apologized, explained our policies and customer service gave him a discount code as compensation.
This has been our standard policy for delayed orders since 2008.
And yes, delays can happen.

 

[Steroidify Rep]

Yeah I still got nothing from these people but a “sorry” and “just wait and see.” Coupon codes don’t help when you have over$450 worth of undelivered goods “waiting and seeing” What happens, like I’m going to give them MORE money right now. If this hadn’t been my first try with this source And I’d had a positive experience in the past this would have been different, this is getting egregious. Obviously I was correct there was a problem when I first contacted them about it, and they have been slow as hell to solve it. I’ll update here when and if it ever gets resolved but for now I’m out almost $500 and all I’ve gotten is excuses.

Sir, our policies are the same since 2008 and we encourage everyone to read them BEFORE ordering.

______________________________________________________________________________________________________

I want a refund / reship.

"If your package was lost (has not been delivered after 60 days from a dispatch date) or seized you are alligable to ask for a reship or refund. Please contact our customer service with all details (seizure letter/envelope face side (please do not dispose an envelope upon receiveing a seizure letter), tracking number, order number) and our team will promtly take care of your situation*.

Our 60 days policy is a temporary measure and it's explained by Covid-19 outbreaks. We expect to change it back to 30 days as soon Covid-19 restrictions will be cancelled / dropped.

Please note, for safety reasons we do not provide cash refunds, the refund can be made only in store credit to your prepaid wallet.

*Seized Packages shipped from the EU Warehouse 3 can be reshipped only if an alternative shipping address is provided. The package can be re-shipped after receiving a letter from customs or 75 days after dispatch have passed. This is a temporary measure since US customs is highly overloaded lately and packages can be stuck in there for weeks and then pass it successfully.
*Any undelivered package can be claimed only within 360 days after the dispatch date. We can't accept it later since it is very difficult to investigate after such long period of time. "

_______________________________________________________________________________________________________

My package is lost.

"If you have not received a package after 30 days have passed from a dispatch date and there is no recent movement on the tracking number, please contact our customer support line to investigate the case and in case of confirmed loss initiate a reship."

_______________________________________________________________________________________________________

Again, sir.

We apologize about the delay. You can read our policies here.
It's quite obvious that we could rush an equivalent order from a different warehouse or even provide a prompt refund, since public complaints like these aren't good for any company. But it's a matter of principles. We need to be fair and keep all issues under the very same policies.

Kindest regards.

 

[Juicy250488]

Sir, our policies are the same since 2008 and we encourage everyone to read them BEFORE ordering.

______________________________________________________________________________________________________

I want a refund / reship.

"If your package was lost (has not been delivered after 60 days from a dispatch date) or seized you are alligable to ask for a reship or refund. Please contact our customer service with all details (seizure letter/envelope face side (please do not dispose an envelope upon receiveing a seizure letter), tracking number, order number) and our team will promtly take care of your situation*.

Our 60 days policy is a temporary measure and it's explained by Covid-19 outbreaks. We expect to change it back to 30 days as soon Covid-19 restrictions will be cancelled / dropped.

Please note, for safety reasons we do not provide cash refunds, the refund can be made only in store credit to your prepaid wallet.

*Seized Packages shipped from the EU Warehouse 3 can be reshipped only if an alternative shipping address is provided. The package can be re-shipped after receiving a letter from customs or 75 days after dispatch have passed. This is a temporary measure since US customs is highly overloaded lately and packages can be stuck in there for weeks and then pass it successfully.
*Any undelivered package can be claimed only within 360 days after the dispatch date. We can't accept it later since it is very difficult to investigate after such long period of time. "

_______________________________________________________________________________________________________

My package is lost.

"If you have not received a package after 30 days have passed from a dispatch date and there is no recent movement on the tracking number, please contact our customer support line to investigate the case and in case of confirmed loss initiate a reship."

_______________________________________________________________________________________________________

Again, sir.

We apologize about the delay. You can read our policies here.
It's quite obvious that we could rush an equivalent order from a different warehouse or even provide a prompt refund, since public complaints like these aren't good for any company. But it's a matter of principles. We need to be fair and keep all issues under the very same policies.

Kindest regards.

Covid-19 restrictions? What is this 2020? Get outta here with that liberal fruitcake bs

 

[Steroidify Rep]

Covid-19 restrictions? What is this 2020? Get outta here with that liberal fruitcake bs

We're a domestic/international source.
Covid restrictions is still a thing in some countries. Shipping times are not even close to what they were in 2019 and we don't know if they will get back to that.
And we have nothing to do with your local politics, so I don't really understand your "liberal fruitcake bs" comment. Unless you're one of those people who claim that this virus doesn't even exist. In which case we will have trouble communicating.

 

[Deleted member 21405]

Please explain where I or any of my colleagues mistreated Mr. Juicy.
His order is delayed. I apologized, explained our policies and customer service gave him a discount code as compensation.
This has been our standard policy for delayed orders since 2008.
And yes, delays can happen.

Please explain where I or any of my colleagues mistreated Mr. Juicy.
His order is delayed. I apologized, explained our policies and customer service gave him a discount code as compensation.
This has been our standard policy for delayed orders since 2008.
And yes, delays can happen.

Don't twist my words. I didn't say mistreated. I said you have a bad attitude towards the situation. You took his money. He expects you to deliver. So far we've seen nothing but excuses.

You've dropped Amazon, COVID, what's next?

 

[Steroidify Rep]

Don't twist my words. I didn't say mistreated. I said you have a bad attitude towards the situation. You took his money. He expects you to deliver. So far we've seen nothing but excuses.

AFAIK having a bad attitude towards someone is similar to mistreating that person.

You've dropped Amazon, COVID, what's next?

Next would be our reship/refund policies, which are quite clear.

 

[Juicy250488]

We're a domestic/international source.
Covid restrictions is still a thing in some countries. Shipping times are not even close to what they were in 2019 and we don't know if they will get back to that.
And we have nothing to do with your local politics, so I don't really understand your "liberal fruitcake bs" comment. Unless you're one of those people who claim that this virus doesn't even exist. In which case we will have trouble communicating.

update: they refunded my balance to my account with them, with some extra for my inconvenience, I’ve made a new order, hopefully this one goes better.

 

[Steroidify Rep]

update: they refunded my balance to my account with them, with some extra for my inconvenience, I’ve made a new order, hopefully this one goes better.

Thanks for the update.

I was about to inform you of refund.
Please be informed that as a board rep, I do not deal with payments, orders or anything related, so if you need any info regarding these, please open a ticket.

Regards.

 

[Steroidify Rep]

Prepping For Summer? How About 45% OFF?

Breaking News!! Introducing Summer Discounts.



35% OFF Promocode: PHLSUMMER23
45% OFF Promocode: ALLSUMMER23

Direct Link to Promo:

BREAKING NEWS: INTRODUCING SUMMER DISCOUNTS - UP TO 45% OFF!

pharmacom, pharmacom labs, pharmacomstore, buy pharmacom, steroidify

tinyurl.com