ExpressPCT
New member
Hey guys,
As our emails keep getting swamped with this concern daily, we will say the following regarding this issue-
DHL/Frankfurt Airport has been AWFUL this month. We see some packages last a single day there, but others get stuck for weeks, the longest being almost 30 days. There is nothing we can do about it… We speak for other vendors as well in regards to this issue (@“AIPCTSHOP” @“DragonOrdnance” ). It sucks, it shouldn’t happen, but the MOST our company can do is reship your order once 25 BUSINESS days have passed. Please reach out to us if you are eligible for a reship. We will send it either again through DHL, or by EMS.
If you are tracking a package through USPS, you will not have an accurate timeline of your packages tracking events. Please always use 17TRACK (set courier to DHL Asia), or use https://webtrack.dhlglobalmail.com.
Thank you all, and we wish there is more that could be done…
•On another note, all international orders will be shipped by the end of this week. All domestic orders placed on or before 12/24, were shipped out. Expect a longer T/A as USPS will not resume work until 12/26.
As our emails keep getting swamped with this concern daily, we will say the following regarding this issue-
DHL/Frankfurt Airport has been AWFUL this month. We see some packages last a single day there, but others get stuck for weeks, the longest being almost 30 days. There is nothing we can do about it… We speak for other vendors as well in regards to this issue (@“AIPCTSHOP” @“DragonOrdnance” ). It sucks, it shouldn’t happen, but the MOST our company can do is reship your order once 25 BUSINESS days have passed. Please reach out to us if you are eligible for a reship. We will send it either again through DHL, or by EMS.
If you are tracking a package through USPS, you will not have an accurate timeline of your packages tracking events. Please always use 17TRACK (set courier to DHL Asia), or use https://webtrack.dhlglobalmail.com.
Thank you all, and we wish there is more that could be done…
•On another note, all international orders will be shipped by the end of this week. All domestic orders placed on or before 12/24, were shipped out. Expect a longer T/A as USPS will not resume work until 12/26.
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