I reached out to make intial contact via proton on Nov 21st at like 6 PM EST. Got a response within literal minutes. These guys can at least type correctly (Yes. Im throwing HEAVY shade at all the sources who propose they're able to facilitate the sale of a good product, securely, but cant...
I did end up seeing full resolution on the issues I posted about with this vendor previously, but it took almost 3 weeks.
In short, I don't recommend this source. Mainly from a customer service standpoint. There appear to be many parties involved in the email chain (I notice three distinct...