I ordered a Turkish product $$$ on Dragon's site. The product listing said "Turkish pharmacy T/A - 2-3 weeks, Turkish EMS. One free reship to US only" in the description. So I ordered with a logistical sense of security in mind. The shipment was seized. When I reached out to dragon about when the reship would occur. They quoted their FAQ page fine print, which said they are not offering to reship on Turkish product. I quoted back to him the the above (with a screenshot) which was STILL on the product page. Dragon's response was "sorry", after ignoring several of my emails asking for a response.
Dragon refused to display any sort of honor to rectify it, or even bother to state beyond just "sorry" they didn't have the capital to reship and they couldn't fix the situation. No offer of a discount on future orders (basically selling something at near cost to make a bad situation right - so they are not out money and I get mine back in a fashion".
Basically, Dragon displayed piss poor business practices and didn't give a flying fart I was out my money $$$. I never would have risked the order, I would have gone to one of my other sources and paid a higher cost for something that had already crossed the border.
At the time me and my buddies were all looking at Dragon to move all of our business from Source A, to Dragon. Nope. We didn't, and we tell everyone else we meet in our travels that we can our story and not to do business with Dragon.
People at Dragon. Taking care of your customer's, sometimes even at a cost to you, is a prime way to secure customer loyalty and repeat business, and customers who become free spokespersons for you.
Ive been in business for 15 years after the military. I was appalled at how Dragon handled the situation. I still have all the emails. Thought others would like to know here.